Shipping Information

At PrePaw, we understand the importance of getting your order to you as quickly and efficiently as possible. This Shipping Information page provides details on our shipping process, estimated delivery times, and important information regarding lost or stolen packages.

Shipping Process:

Order Processing: Once your order is placed, it will be processed within 1-2 business days. During peak seasons or high-demand periods, processing times may be slightly longer.

Shipping: After your order has been processed, it will be shipped via our selected carrier. You will receive a shipping confirmation email with tracking information so you can track your package and estimate the delivery date.

Delivery: The delivery time will depend on your location and the shipping method chosen at checkout. Please see the estimated delivery times below for more information.



Estimated Delivery Times

United States (USA Fulfillment Center):
Standard Shipping: 5-7 business day
Priority Shipping: 1-2 business days

Canada (Canada Fulfillment Center):
Standard Shipping: 5-7 business day
Priority Shipping: 1-2 business days

Germany, Italy, Spain, and France (Europe Fulfillment Center):
Standard Shipping: 5-7 business days
Expedited Shipping: 2-5 business days

Japan (Japan Fulfillment Center):
Standard Shipping: 5-7 business days
Expedited Shipping: 2-5 business days

 

Please note that these are estimated delivery times and are not guaranteed. Factors such as inclement weather, carrier delays, or high demand may cause your package to arrive later than expected. We appreciate your patience and understanding.



If you have any questions or concerns about our shipping process or your order, please do not hesitate to contact our customer support team. We are here to help and ensure that your experience with PrePaw is a positive one.